PLEASE SAVE THIS EMAIL FOR FUTURE REFERENCE
BILLING SCHEDULE AND OTHER POLICIES AVAILABLE FOR REFERENCE IN JACKRABBIT PORTAL
You will be charged as per the billing schedule provided at the time of registration unless we receive appropriate notice by email to drop/cancel the class.
Hi Cirque-ability Clients,
This email is to let you know what to expect at your upcoming Cirque-ability class.
What to Wear:
What to Bring:
Please do not attend class if you are sick or contagious.
Participants must stay home if they meet any of the following criteria:
If you don't meet the criteria above to stay home, but want to attend class with cold symptoms, a mask is required to participate.
Portal Login (Entering absences here is the best way to notify both office and coach):
https://app.jackrabbitclass.com/jr3.0/ParentPortal/Login?orgId=538109
Missed Classes
Unplanned absences cannot be made up or credited. Planned absences are eligible to be made up. Full policies and instructions sent out in a separate email.
Arrival
Outside door is typically opened 5 minutes prior to your start time. If you are early, please wait until your class start time to ring the bell.
If you arrive on time or late and the door is locked, please ring the doorbell located beside the garage door to enter.
Upon entering the space, please take off all shoes on the entrance mat and put them on a boot tray. Please do your best to keep the black speckled floor dry so that people can put shoes on and off without stepping in puddles and people can walk to the washrooms without getting feet wet.
Next, continue past the entrance area and hang any items on the hooks in the hallway.
If it's your first class, please let your coach know of any important health issues (ex. where you keep a puffer for asthma)
Main Gym classes coach will great you at the gym doors by the waiting room (the room with the chairs)
If you arrive late, make your way into the gym and let the coach know you have arrived.
Waiting Room
If you have multiple classes and there is a break between your classes, you are welcome to wait in the waiting room.
Kitchen/Staff zone (behind red curtain), main gym, mini gym and areas behind any closed doors are off limits to those using waiting room.
Any snacks or drinks consumed in waiting area must not leave a trace (please take any garbage or crumbs with you).
Class Check-Out
Please leave the facility promptly once your class has finished. We want to avoid congestion in the entrance area and ensure we have space for our next scheduled class to enter.
Our coaches rely on the 5 minutes between classes to update skill tracking in the Jackrabbit portal. If there is something you wish to discuss, end of class isn't a suitable time and you must email the office to set up a time to chat or catch them during the 5 minute arrival time.
Note for those driving:
Social Media
Follow us on instagram and facebook! We love to share what our participants are up to on social media, so tag us in any skill or progress posts! On occasion, we'll share images or video from class in our instagram stories or posts.
Enjoy your class and have fun!
Best,
The Cirque-ability Team
You will be charged as per the billing schedule provided at the time of registration unless we receive appropriate notice by email to drop/cancel the class.
Hi Cirque-ability Parents,
This email is to let you know what to expect at your child's upcoming Cirque-ability class.
What to Wear:
What to Bring:
Please do not bring your child to class if they are sick or contagious.
Participants must stay home if they meet any of the following criteria:
If you don't meet the criteria above to stay home, but want to attend class with cold symptoms, a mask is required to participate.
Portal Login (Entering absences here is only way to notify coaches in real time and be eligible for a make-up token):
https://app.jackrabbitclass.com/jr3.0/ParentPortal/Login?orgId=538109
Missed Classes and Make-ups
A separate email will be sent out on current make-up policies. Please read in full.
Closures and Cancelled classes
Cirque-ability is closed all stat holidays and also over the Christmas Break (dates TBA). We pro-rate for planned closures. We will always send an email if we need to cancel a class. Make sure you receive our emails in your inbox so you don't miss anything important and add all guardians as contacts in the Jackrabbit portal if you want them to receive the emails. If we need to cancel a class unexpectedly less than an hour from the start of class, we will call the contact number on file.
Arrival
Upon entering the space, please take off all shoes on the entrance mat and put them on a boot tray. Please do your best to keep the black speckled floor dry so that people can put shoes on and off without stepping in puddles and kids can walk to the washrooms without getting feet wet.
Next, continue past the entrance area and hang any items on the hooks in the hallway.
The coaches will call your children into the gym from the waiting area. If your child is carrying medication that they may need quickly during the class, please communicate that to the coach at drop-off and let them know where it will be.
If you are late and the front door is locked, ring the bell beside the garage door. (No one will be answering the gym phone while they are coaching, so the bell is the only way to get in).
If you are bringing your child into class late, please make eye contact with the coach or get their attention before leaving to make sure the coach is aware that the child has arrived.
Participation
Children in drop-off classes must enter the gym independently and use the washroom independently. Parents are not permitted in the gym unless their child is signed up for a parent & child class. If your child can enter the gym independently, but can't use the washroom independently you must stay on site during class
Children in parent accompanied classes are permitted one parent/guardian to accompany them in the gym. Siblings aren't permitted unless they are registered for the class. Babies in carriers or bucket seats are okay if accompanying parent can manage assisting both the registrant and the baby.
Waiting Room
One parent per participant is permitted to enter the facility with their child. We understand at times you may have participant's siblings in tow as well, but please bring quiet activities for them, as they will not be permitted to run around the facility and need to be directly supervised for safety.
Please be aware that our waiting room is not set up to be a viewing area. You are welcome to watch through the doors here and there when people aren't going in and out, but please do not move the chairs in the waiting area in front of the doorway. For a glimpse of what the kids are up to in the mini-gym, there is a tv in the entrance area with a video feed but please avoid standing there during the start and end of class when classes are coming in and out.
Kitchen/Staff zone (behind red curtain), main gym, mini gym and areas behind any closed doors are off limits to those using waiting room.
Any snacks or drinks consumed in waiting area must not leave a trace (please take any garbage or crumbs with you).
Class Check-Out
You must be in the facility at the end of class to pick up your child on time.
Kids will be released to the waiting room at the end of class.
If your child needs to be picked up early, please get the coach's attention and let them know.
Please be on time to pick up your children.
Our coaches rely on the 5 minutes between classes to update skill tracking in the Jackrabbit portal. When a parent is late and the coach is supervising the child, it means they aren't able to update skill charts. If there is something you wish to discuss, end of class isn't a suitable time and you must email the office to set up a time to chat or relay any messages/feedback.
$2/minute charge applies if you are late and will be charged to the card on file.
Note for those driving:
Lost & Found
Belongings left behind will be placed in our lost and found which is by the viewing tv in our front entrance area. If you leave something behind, feel free to pop in during any of our opening hours to look for it or you can retrieve it at your child's next class. Uncollected belongings are donated at the end of December classes, June classes and August classes, so be sure to check for any important items before those dates.
Social Media
Follow us on instagram and facebook! We love to share what our participants are up to on social media, so tag us in any skill or progress posts! On occasion, we'll share images or video from class in our instagram stories or posts.
Enjoy your class and have fun!
Best,
The Cirque-ability Team
Hi Parents,
We're looking forward to a great summer at Cirque-ability!
This is an information email with everything you need to know about a week of camp at Cirque-ability. Please make sure to read this email in full prior to your child's first day of camp and save this email for reference.
PORTAL LOGIN
https://app.jackrabbitclass.com/jr3.0/ParentPortal/Login?orgId=538109
Please login to the portal above and confirm the following:
1) Review your child's medical info in your child's profile. Make sure you've included anything important that we need to know like allergies or if your child carries an epipen or an inhaler. *Click the 3 lines in the top right corner, Click account, View "Student name & click the pencil icon to edit the information"*
2) Review your contact information and make sure that we have the correct phone number(s) on file for any parent /guardian contacts. *Click the 3 lines in the top right corner, Click account, Click contacts and click the plus sign to add a contact or click edit to edit an existing contact*
3) If the listed contacts/parents on the account are not able to answer phone calls during the day, please make sure you've listed an emergency contact that we will be able to reach during camp hours if needed. *Click the 3 lines in the top right corner, Click account, Scroll down to Family Settings and click the pencil icon to edit and scroll down to add//edit emergency contact info*
4) Confirm your camp dates. Double check that you registered for the correct camp week and that you see it in classes or upcoming classes in your child(ren)'s schedule in the portal. If you see a camp week in the waitlist section, that means you did not register into that camp week successfully.
WHAT TO WEAR
WHAT TO PACK - Please label everything
STAY HOME WHEN SICK
Sickness Policy - When to stay home
Participants must stay home if they meet any of the following criteria:
If you don't meet the criteria above to stay home, but want to attend class with cold symptoms, a mask is required to participate.
As per our policies, we do not offer refunds, credits or make-ups for missed camp.
ARRIVAL 9:00-9:05am (Pre-Camp Supervision registrants 8:30-8:35am)
If you arrive early, please wait outside. Coach will unlock door at the times listed above. If you are late, knock or ring the doorbell located beside the garage door. If no one has heard you, text the coaches gym ipads via imessage or email at cirqueabilitycoach@icloud.com.
Please sign your child in with a coach at the check in desk. At this time, you will also write down anyone who has permission to pick up your child at the end of the day. Please ma make sure we have any important medical info on file. Please relay to coaches where any important medications (ex. epipen, puffer) are and communicate where they'll be kept during camp. If our camp rolls are printed before you add it to your Jackrabbit profile, you may need to add to our paper copy. If your child has permission to leave on their own, you will write your child's name on the pick up list.
If you need to pick up your child early from camp, please let the coaches know at drop off. If it is an afternoon early pick up and the campers are at a park, the coach will tell you the location in the morning, if there is a change to that plan due to rain, they will email you the updated location of where to pick up your child through the Jackrabbit portal.
SAFE ARRIVAL
If your child cannot attend camp, you must mark them away in the Jackrabbit portal. You must use the portal to mark absences so that the coaches can see the absence in real time. We will call parents at 9:15am if children have not arrived at camp.
https://app.jackrabbitclass.com/jr3.0/ParentPortal/Login?orgId=538109
OUTDOOR TIME
Weather permitting, campers walk to local parks for outdoor activities, playground or splash pad after lunch for some outdoor time.
Our tentative park schedule is:
Monday - Earlscourt park
Tuesday - Davenport Village Splash Pad
Wednesday - Davenport Village Playground
Thursday - Earlscourt Splash Pad
Friday - Primrose Parkette
*On splash pad days, we recommend sending your child with a dry change of clothes for when they get back to the gym*
**Please do not send your camper with money.**
Please note that the above schedule is subject to change.
SNACKS/BREAKS/WASHROOM
Participants will be asked to wash their hands before eating, after using the washroom, and after any breaks.
PICK UP- 3:55-4:00pm (Post-camp Supervision registrants 4:00-5:00pm)
Please be on time and waiting outside to pick up your camper when the door is opened up at 3:55pm. We appreciate that our coaching team may have important commitments outside of their scheduled work day. A late pick up fee of $2 per minute will be charged to your Cirque-ability account if you or your designated pick up person arrives after 4pm (or 5pm if signed up for post-camp supervision).
If someone arrives to pick up your child that is not on the pick up list (that you provided at morning check in), they must be listed as a contact or emergency contact in your Jackrabbit portal or we will not release your child to them.
CAMP SHOW - Friday 3:30pm
On Fridays, you're invited to an end of week demonstration put on by the campers.
Please arrive on time.
CONTACT OUR CAMP STAFF
When possible our coaching team will check imessage or email for any urgent communication. Ex. You forgot to send a lunch and want your child to know that you'll drop it off, you have to unexpectedly pick up your child early, you want your child's coaches to be aware of a situation or share additional information about your child with them, etc. Please be aware that these messages are only received while at the gym and will not be received during outdoor time.
Email: cirqueabilitycoach@icloud.com
Imessage: cirqueabilitycoach@icloud.com
Our coaches are busy coaching and don't have time to answer the phone during the camp day, but they can reach you when needed from our outgoing phone line 647-238-0868 or from a blocked number (if at the park).
CONTACT OUR OFFICE/MANAGEMENT
For non-urgent inquiries. These messages are not typically checked throughout the camp day, please allow for 1-3 business days for a response.
Email: info@cirque-ability.com
Sincerely,
The Cirque-ability Team
You have the ability to enter absences and schedule your own makeup classes in the portal!
*We do not guarantee that you will be able to make-up all missed classes. Please read the make-up policies in full below to avoid confusion or disappointment*
How to Book:
Here is a quick video that will show you how easy this is to use: Submit an Absence/Schedule a Makeup
Login to our Client Portal: https://app.jackrabbitclass.com/jr3.0/ParentPortal/Login?orgId=538109
If you have any questions, please let us know!
Thank you,
The Cirque-ability Team
Join us in 2025 for classes or summer camp! Register online!